Refund Policy
Privacy & Refund Policy
Euro Ecology SP. Z O. O. website is owned by EURO ECOLOGY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Euro Ecology SP. Z O. O., which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Euro Ecology SP. Z O. O. website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
We automatically gather certain information about your device when you visit the Euro Ecology SP. Z O. O. This includes your IP address, time zone, web browser, and some of the cookies that are installed on your computer. We also gather information on the specific products or web pages you view while browsing the site, the websites or search keywords that brought you to the site, and your interactions with the site. This automatically gathered data is what we call “Device Information.” Additionally, in order to complete the agreement, we may gather the personal information you give us upon registration, such as your name, surname, address, payment details, etc.
Why do we process your data?
Since protecting user privacy is our top priority, we may only process as little user data as is absolutely required to keep the website up to date. Automatically gathered data is exclusively utilized to create statistics data about website usage and spot possible abuse scenarios. Other than that, this statistical data is not combined in a way that would identify any specific system user.
You can browse the website without disclosing any personal information that could allow someone to identify you as a particular, identifiable person. However, you may give us personal information such your email address, first and last names, city of residence, organization, and phone number if you want to access some of the website’s features, receive our newsletter, or fill out a form with additional information. If you decide not to give us your personal information, you might not be able to use some of the functions on the website.
For instance, the website will not allow you to contact us directly or get our newsletter. Users are invited to contact us at contact@euroecologyspzoo.pl if they have any questions regarding what information is required.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
Please use the contact details provided below to get in touch with us if you would like to exercise this right.
Furthermore, if you are a resident of Europe, we observe that we are processing your data to fulfill any contracts we may have with you (for instance, if you place an order via the Site) or to further the above-mentioned legitimate business purposes. Please be aware that your information may also be sent to countries outside of Europe, such as the US and Canada.
Links to other websites:
Links to external websites that are not under our ownership or control may be found on our website. Please be advised that we have no control over the privacy policies of third parties or such other websites. We advise you to read the privacy statements of any websites that might gather personal information and to exercise caution when you leave our site.
Information security:
We store the data you submit on computer servers in a safe, regulated environment that is shielded from unwanted access, use, or disclosure. To prevent unauthorized access, use, alteration, and disclosure of personal data under our control and custody, we maintain appropriate administrative, technological, and physical precautions. However, there is no guarantee that data will be transmitted across a wireless network or the Internet.
Legal disclosure:
If required or allowed by law, such as to comply with a subpoena or other legal process, or if we sincerely believe that disclosure is required to safeguard our rights, ensure your safety or the safety of others, look into fraud, or comply with a government request, we will disclose any information we gather, use, or receive.
Contact information:
You can send an email to contact@euroecologyspzoo.pl if you would like more information about this policy or if you have any questions regarding your personal information or individual rights.
Refunds policy
We at Euro Ecology SP. Z O. O. are dedicated to giving each and every one of our clients fair and transparent services. We have provided the following explanation of our refund policy for storage and logistics services in order to promote mutual understanding and clarity:
Effective Date of Storage Payment
As soon as the first drop of petroleum product is injected into the designated tank, the payment for storage services will take effect and begin to accrue. This guarantees that our clients will only be billed for the storage facilities’ actual use.Tanks for Unused Storage
The lessee is entitled to a reimbursement if the allotted storage tanks are left unutilized, which means they are “clean and empty” and have not had any petroleum product pumped.
Refund Request Procedure
Starting a Refund Request: The LESSEE needs to get in touch with our customer support team and formally request a refund. You can do this using our online portal, over the phone, or by email.
Verification Procedure: Solid Logistics will check the condition of the allotted tanks to make sure they haven’t been used after receiving the refund request. This entails reviewing our storage documentation and, if required, performing a physical inspection.
Refund Processing: Solid Logistics will handle the refund as soon as the verification is finished and the unused status is verified. The original payment method or another prearranged method will be used to get the refund.
Refund Processing Timeline: Following the date of the validated request, refunds will be handled within [a specified number of days, such as 30 days]. As soon as the refund has been completed, the LESSEE will be informed.
Terms and Conditions
Partial Usage: The refund will be computed using the percentage of the storage capacity that was not utilized if the tanks have been used partially. Only the used capacity will be billed to the lessee.
Contractual Requirements: Any minimum storage durations or contractual requirements specified in the service agreement must be followed. These conditions will apply to refunds.
Administrative Fees: Processing the refund request may incur an administrative fee. The LESSEE will be made fully aware of this charge throughout the refund request procedure.
Contact Information
If you have any inquiries or would like to request a refund, please get in touch with our customer support team at:
Email: refunds@euroecologyspzoo.pl
Phone: +48 782371560
Dedication to client pleasure: Euro Ecology SP. Z O. O. is committed to upholding a high standard of service and guaranteeing client pleasure. We work hard to promptly and equitably handle any difficulties since we cherish the faith that our clients have in us.
Our goal in following this refund policy is to give our customers peace of mind and confidence when they use our logistics and storage services.